Dell Sucks, I am forever done with Dell!

Let me start out by clearly stating that I am done with Dell. I promise I will never spend another dollar with Dell for the rest of my life. When I have had this conversation with different friends the general consensus is “what took you so long”. That is what I feel I need to explain…

Let me start with a little history, my first Dell came many years ago when the average home PC cost was in the $2500 range. I had heard some great things about the company and to be completely honest they had some of the best prices out there. Even in those early days I remember them trying to do semi-questionable things like forcing unwanted products in the shopping cart of online orders, but that was always easily avoided by calling up to finalize the order. In the last 11 years, between my wife and I, we have had different 4 Dell laptops. Being the “extended family computer support” I have also been the go to person when people are looking for recommendations for a computer to get. Between my Mother, Father, In-laws, and 5 siblings we are talking 20-25 Dell computer referrals since they were always the simplest option while still being reasonably competitive. Those first 5-6 years were relatively trouble free. When there was trouble things were always relatively easy to fix; a broken LCD (which was easily replaced), a keyboard rendered ineffective by spilled soda (easily replaced), and the average end user computer issue. Additionally, Dell used to always send a factory restore CD that allowed a clean install without the crapware, so from the very beginning the end users experience was positive.

This all sounds great doesn’t it? I don’t think I will ever go as far as saying I was a Dell fan boy, but for an OEM they used to be fairly reliable. Then a few years ago it all started going downhill. I don’t remember the exact day or even the exact family member’s issue, but the issues started piling one on top of another. When I am taking issues I am not referring to OS issues either, I am talking about problems with hardware. In the last two years I have seen laptop cases fall apart, mouse pads stop working, soldered components completely fall off, capacitors blown, DVD drives that stop working after minimal use, and laptops that get so hot within 2 minutes of turning on that they have literally burned the skin of the user. In fact every Dell I have worked with that was bought since 2009 has had major heat issues. I used to recommend cooling pads, but when the laptop gets so hot that it automatically powers off after less than 5 minutes of use (even with the cooling pad) enough is enough. I was getting calls almost weekly from family members and it all was due to Dells.

You would think it would be simple enough to just contact Dell and get these issues dealt with, but my time is more valuable to me than wasting hours with terrible support technicians who read scripts verbatim and don’t understand how to troubleshoot. I also do not buy the price gouging maintenance plans because when I buy something I expect it to work. On the off chance I get a lemon I just deal with it then, but when everything you buy is a lemon that becomes a problem.

Dell Sucks! Dell is terrible! They have lost my business and the business of any family member that relies on me for support.

4 thoughts on “Dell Sucks, I am forever done with Dell!

  1. Ditto! For me, I lost all respect for Dell when they moved their customer service overseas and hired completely unskilled “tech support” people. The thing I always loved about Dell (back in the day) was that they had amazing tech support that was based in Texas. Their techs always thought creatively and could fix a problem in minutes. Now, all you get is a person reading from a book – “try this. did that work? if no, do this, if yes, do this other thing.” It’s ridiculous. I can trouble-shoot my own problems, thank you very much. Try Toshiba. I’ve had nothing but good luck with them lately.

  2. As much as it pains me to say it, get a MacBook or an Air. The best part of it is you can honestly tell people you’re clueless about their Windows problems.

  3. It would seem that the problem with Dell is the loss of alignment between what their customers want (the customers that make them a good company and really represent their core market) on the one hand and what Dell (its shareholder?) want on the other hand.

    They have moved away from the inexpensive reliable computers that were in alignment with their core market, in the attempt to pursue greater profits. Now they are out of alignment with what their core markets wants.

    The easily foreseeable result is loss of customers and high customer dissatisfaction.

  4. I bought an Alienware M18x from the outlet center, upon receiving the item I noticed that the graphics cards were not crossfiring properly, I called Dell who sent out an engineer.

    The engineer tried to replace the primary graphics card and in doing so damaged the motherboard resulting in the computer being completely unusable and just showing a flickering black screen. The engineer said i would be offered a refund or replacement.

    I then got in touch with Dell who told me that due to the system being a refurbishment they would only be prepared to offer me a refund and would pick up the laptop from me. I did not think this was fair as all I wanted was a working laptop and felt that Dell owe it to me for a replacement (seeing as their engineer broke my laptop!).

    I argued my case to the complaints department who basically couldn’t give two shits about the situation.

    After numerous E-mails and complaints, I lost the will to live and just accepted the refund, to further rub salt into the wound Dell retracted their postage statement and said I would have to pay to post the laptop back to them that they broke in the first place!.

    Thanks Dell, you have made me feel like a piece of excrement you would scrape off the bottom of your shoe. I hope others heed this warning and choose a different supplier to avoid months of frustration and mistreatment.

    From my experience I have learned that I will NEVER, EVER, buy a computer from Dell again.

    If you require any more info on my experience then feel free to E-mail me at thefieldhouse@hotmail.co.uk

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